Withdrawal and Returns Policy

This policy explains your statutory right to withdraw from a distance contract, and how returns work at Leafminder. It applies to consumers — natural persons buying outside their trade or profession.

1. Your right to withdraw

You have the right to withdraw from your purchase within 14 days without giving any reason, under the following legislation: Government Emergency Ordinance 34/2014 (Directive 2011/83/EU).

This applies to used parts exactly as it does to new ones. The fact that a part is second-hand is not a ground for excluding the right of withdrawal.

2. The 14-day period

The period runs for 14 days from the day on which you, or a third party you name other than the carrier, take physical possession of the goods — not from the order date.

If your order is delivered in several consignments, the period runs from the day you receive the last one. To meet the deadline it is enough that you send your notice of withdrawal before the 14 days expire.

3. How to withdraw

Tell us with a clear statement — by email to yard@leafminder.eu, by post to RO, or from the order page in your account. You may use the model form below, but you do not have to.

We will acknowledge receipt of your withdrawal on a durable medium without delay.

4. Model withdrawal form

To Leafminder, RO, yard@leafminder.eu:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on: ______________________

Name of consumer: ______________________

Address of consumer: ______________________

Signature (only if this form is notified on paper): ______________________

Date: ______________________

5. Refunds

We will refund all payments received from you, including the cost of standard delivery, without undue delay and in any event within 14 days of being informed of your decision to withdraw.

If you chose a more expensive delivery method than our cheapest standard option, we refund the standard cost only.

We refund using the same means of payment you used, unless you expressly agree otherwise; you will not incur any fee for the refund. We may withhold the refund until we have received the goods back, or until you supply evidence of having sent them, whichever is earlier.

6. Sending the goods back

Send the goods back to RO without undue delay and in any event within 14 days of telling us you are withdrawing.

You bear the direct cost of returning the goods. Because vehicle parts are often heavy or bulky, that cost may be significant — please contact us before shipping and we will help you estimate it.

Please include a copy of the invoice or the order number so we can identify your return.

7. Handling the goods before you return them

You may examine and test a part as you would in a shop. You are liable only for any diminished value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning — for example, a part that has been fitted, painted, machined, or whose markings or seals have been removed.

8. When the right does not apply

The law excludes withdrawal for a limited set of contracts (art. 16 of Government Emergency Ordinance 34/2014), of which these can be relevant here:

• goods made to your specification or clearly personalised;
• goods which, after delivery, are by their nature inseparably mixed with other items;
• sealed goods unsuited to return for health protection or hygiene reasons, once unsealed.

Where an exclusion applies to an item, we say so clearly on its product page before you order.

9. Business buyers

The statutory right of withdrawal protects consumers. If you buy in the course of a trade, business or profession — including any order placed with a company VAT number — it does not apply. Any return we accept in that case is a commercial goodwill arrangement on the terms we agree with you.

10. Faulty or misdescribed parts

Withdrawal is not the only remedy available to you. If a part is faulty or not as described, the legal guarantee of conformity applies for 2 years from delivery, regardless of whether the 14-day withdrawal period has passed. See section 8 of our Terms and Conditions.

If we cannot resolve a complaint with you, you may use alternative dispute resolution (SAL) through the National Authority for Consumer Protection, anpc.ro/ce-este-sal · reclamatiisal.anpc.ro.