Delivery Policy

How we get your order to you, what it costs, and how long it takes.

1. Delivery methods

The options available to you are shown at checkout and may include courier delivery to your address, delivery to a parcel locker, and collection in person from RO. Only the methods we currently operate are offered.

2. Delivery cost

The delivery cost is calculated from the destination, the delivery method and the weight of your order, and is shown in full in the order summary before you confirm. Collection in person is free.

3. Delivery time

We normally dispatch orders within 1–3 working days of the order being confirmed and paid; the courier then needs its own transit time. Unless we agree a different period with you, we deliver no later than 30 days after the contract is concluded, as required by law.

If we cannot deliver within the agreed period we will tell you and offer an additional reasonable period. If we miss that too, you may terminate the contract and we will refund you in full without delay.

4. Checking your parcel

Please check the parcel in the courier's presence. If the packaging is visibly damaged, note it on the delivery document or refuse the parcel, and tell us the same day at yard@leafminder.eu.

If you find damage or a missing item after opening, contact us as soon as you reasonably can, with photographs where possible, so we can pursue it with the courier.

5. Risk

Risk of loss or damage passes to you when you, or a third party you name other than the carrier, take physical possession of the goods. Where you arrange your own carrier not offered by us, risk passes when we hand the goods to that carrier.

6. Deliveries abroad

Where we deliver outside our own country, the countries served and the applicable cost are shown at checkout. Any customs duty or import tax outside the EU is payable by you.